Privacy Policy

VisioPrime Hellas Ι.Κ.Ε. («we», «the Company») respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU 2016/679 — GDPR) and Greek Law 4624/2019 on personal data protection.

1. Data controller

2. Data we collect

We may collect the following categories of personal data:

• Identification data: first name, last name
• Contact data: email address, phone number (if provided)
• Communication content: messages sent through contact forms
• Technical data: IP address, browser type, cookies (see Cookie Policy)

We do not collect special categories of health data without your explicit consent.

3. Purposes of processing

We process your data to:

• Respond to information requests about Lutevid
• Take pre-contractual measures at your request
• Comply with legal obligations
• Improve Site functionality (analytical cookies, if you accept them)
• Protect against fraud and abuse

4. Legal basis for processing

Processing is based on:

• Consent (Art. 6(1)(a) GDPR) — non-essential cookies
• Performance of a request (Art. 6(1)(b) GDPR) — contact forms and enquiries
• Legitimate interest (Art. 6(1)(f) GDPR) — Site security and service improvement
• Legal obligation (Art. 6(1)(c) GDPR) — compliance with Greek and EU law

Applicable legislation includes the GDPR, Greek Law 4624/2019, and Law 2251/1994 on consumer protection.

5. Your rights

Under the GDPR, you have the right to:

• Access — know what data we process
• Rectification — correct inaccurate data
• Erasure — delete data where permitted by law
• Restriction — limit certain processing
• Data portability — receive your data in a structured format
• Objection — object to certain processing
• Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise your rights, write to [email protected]. We will respond within 30 days as required by the GDPR.

You have the right to lodge a complaint with the Hellenic Data Protection Authority (ΑΠΔΠΧ): www.dpa.gr, Kifisias Avenue 1-3, 115 23 Athens, Greece.

6. Data retention

We retain contact data for 12 months from the last communication, unless the law requires a longer period. Cookies are retained as described in the Cookie Policy.

7. Third-party transfers

We may share data with:

• Hosting providers — for Site operation
• Google Maps — when using the map on the Contact page (Google Privacy Policy: policies.google.com/privacy)
• Authorities — when required by law

We do not sell your personal data to third parties.

8. Contact

For questions about this policy:

Email: [email protected]
Phone: +30 2651 066109
Postal address: Napoleontos Zerva 70, 453 32 Ioannina, Epirus, Greece